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Frequently Asked Questions.

Are you a brokerage firm?

No. We provide stock market investment tools, we do not provide investment advice or trade execution.

Do I have to be an expert investor to use Bloodhound?

Absolutely not. Many of our users have limited skills or training and they have become successful, confident stock market investors using Bloodhound.

Does my Subscription include the necessary data feeds?

Yes. Your software Subscription includes daily updates to all the data needed to run Bloodhound.

Do I need a high-speed Internet connection, or a high-resolution monitor?

Your experience will be greatly enhanced by a high-speed internet connection and a monitor capable of at least 1024 x 768 pixels (required).

Do I need special software to use Bloodhound?

We test our site with most common web browsers. However, please note that while we fully support the PC, we offer only limited support for the MAC. For the PC we support Internet Explorer 6.0 or later, Firefox 3.5.9 or later, Flock 2.0 or later, Netscape 9.0 or later, Safari 3.0.4, and Sea Monkey 2.0.4 or later. For Intel processor MAC's we recommend Firefox 3.5.7 running on MAC OS X 10.5.8. For all browser platforms, we require you to have installed Adobe Flash, a free download.

I'd like to take advantage of the 30-day FREE trial Subscription period, but would like to better understand when my credit card will be charged?

Following the expiration of your Trial Subscription, your credit card will be charged automatically for the level and term of service to which you subscribed. You can cancel your Trail Subscription at anytime and for any reason. Cancellation notices must include your first and last names along with your user login information. Notices may be delivered to us verbally by calling Customer Service during normal business hours at 1-888-516-3348, or by sending an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Cancellation notices will be processed as of their receipt by us.

I'm having trouble using Bloodhound, what should I try?

The following steps usually fix many of the technical problems that we hear about from our users:

  • Make sure you are using a supported browser. If you are a Windows user and you do not have a supported broswer on your machine, go to http://spoon.net/browsers, select Internet Explorer 7, install the plug-in, and then click the round green button which will launch IE7.
  • Make sure you have installed Adobe Flash.
  • Make sure that you have enabled support for cookies from our site.
  • If you have any Internet or Privacy Filters installed, make sure that you have added "bloodhoundsystem.com" to the "Allowed Sites" lists for those programs.
  • Make sure that you have disabled any pop-up ad blocking software.
  • Clear your browser's temporary file cache completely.
  • Restart your computer.

A whole host of problems can be solved by following those steps. If that doesn't fix your problem, write us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .